Active Directory Self-Service Password Reset Solution to Empower End User for Password Resets

In the organizations running Microsoft Active Directory to list and manage network components such as Users, Computers etc. Administrators can hand over a number of tasks to delegate Users to share the load of administration. These tasks are usually the more mundane ones which are logged on daily basis and can be handled even by the junior IT staff. Password resets and Account Unlock are probably one of the most common tasks that occupy the Helpdesk issue list. According to a recent research by Gartner – a technology research firm, password related calls consume a major portion of the IT Helpdesk time. This is because for most of the organizations passwords still forms the front line of defense against unauthorized accesses to the computers and the vast amount of the business-critical data that they hold.

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