Tools4ever, a market leader in solutions for Identity & Access Management (IdM), has developed a connector for Cisco Unified Communications Manager (UCM, formerly known as CallManager), for processing (VOIP) telephone traffic. It enables UMRA (Tools4ever’s User Management Resource Administrator solution) to automatically manage users, telephone handsets and hunt groups within Cisco, based on information from the HR system. For example, when a new employee starts, Tools4ever’s UMRA application automatically creates an individual card in UCM and a telephone number is assigned. Users or user groups are also modified or deleted automatically when any details change in the HR system.

Thanks to the link, UMRA is also able to delegate this type of task to the helpdesk. Using a form the helpdesk can choose from a selection of existing numbers and groups. When entering the user in Cisco UCM, UMRA can check whether the user already exists which avoids duplication. The solution can also be used to specify certain criteria, for example, that administrators can only manage handsets/users from their own region, etc.Automated user management available with Cisco…