Common helpdesk complaints businesses face – and how to fix them

Working on a helpdesk can give you a sense of deja vu when it comes to some of the difficulties you hear from users. If you have heard a problem once, you have heard it a thousand times.

Whether you are a newbie on the support desk or a seasoned pro, many helpdesk problems that clog up the helpline can easily be avoided or solved. In doing so, you can save time and money and concentrate on the more interesting and critical challenges.

1. I can’t remember my password

Forgetting a password is by far the most common problem users call up the helpdesk with. The reason behind this (aside from people’s inability to remember several passwords, each requiring a lower case, an upper case character, a number, a symbol, etc.)

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