This report outlines Forrester’s solution for developing effective objectives and metrics for identity and access management (IAM) programs and initiatives. Most security and risk (S&R) professionals struggle with getting IAM the attention it deserves and fighting the notion that IAM is a purely reactive cost center. Forrester’s interviews revealed that S&R professionals who are successful at nurturing their IAM programs track IAM metrics that demonstrate hard savings. In addition, they have automated the generation of these metrics and they communicate them to their executive stakeholders on a regular basis. While every organization’s IAM problem set is unique, every organization should track some baseline metrics. This document summarizes the most relevant IAM metrics in security, compliance, administration efficiency, and business agility.

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