Florida city overcomes access management and password problems

St. Petersburg’s (Fla.) 3,200 employees faced productivity issues as they were often locked out of the many applications needed to access information required to do their jobs. It put Florida’s fifth largest city in a tough spot, as access issues persisted across a number of departments, including police and fire, public safety, utility, code enforcement, recreation and engineering, among others.

Protecting the security of the city’s information was the top priority. Muslim Gadiwalla, chief information officer, says, “We were starting to ramp up security and implemented much stricter password expiration rules, which left our users often locked out of their accounts.” This led to numerous helpdesk calls for password resets.

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