How self-service password resets help the enterprise

In large organizations, the two basic tasks which are always there for IT help desks are: account unlock and password reset.
In any IT infrastructure, the major share of IT help desk time is mainly consumed by password related calls. Organizations create complex password policies as they want to ensure the security of data along with prevention of unauthorized access.

Various problems are associated with a large number of IT helpdesk calls, like:
-It requires the consumption of organizational resources to handle the helpdesk calls
-It decreases the overall productivity, as employees have to wait for some period of time to get their passwords reset
-A lot of time and money is wasted in making these calls

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