ISP Can’t Figure Out How To Automate A Password Reset, But Is Happy To E-mail Your Password In Plain Text

As we’ve noted, AT&T and Verizon are working hard to dump all of the DSL customers they’re too cheap to upgrade to fiber, so they can focus on much more profitable (read: capped) wireless broadband service. A company by the name of Frontier Communications is doing the lion’s share of the acquisitions, recently acquiring all of AT&T’s customers in Connecticut, as well as all of Verizon’s fixed-line broadband customers in California, Texas, and Florida. Unfortunately for these acquired users, Frontier is exhibiting the kind of steep, sustained incompetence that should probably be making these customers very nervous.

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