Mobile Password Management App Supports IBM i
The bring your own device (BYOD) movement is freeing users from the bounds of cubicle land. However, forgotten passwords remain a problem and keep users tied to the help desk. Last week, ManageEngine announced a new Apple iOS app for its self-service password reset software, called ADSelfService Plus. It also announced that, with ADSelfService Plus version 5, the software now supports IBM i, giving users the capability to reset their IBM i passwords from iPhones, iPads, and iPod Touches.
Forgotten passwords remain a big problem. ManageEngine says that 40 percent of help desk tickets are for password resets, and take an average of 20 minutes each. For large organizations with thousands of users, the costs of forgotten passwords and password resets can quickly add up.