I think that we can all agree that it is more important than ever for organizations to empower their users with the right access, when they need it, where they need it, and of course securely.  Those however can be challenging and even conflicting statements.  With the overwhelming amount of user access requests to applications and data as well as all the other service requests, this is putting a huge strain on the IT helpdesk and hindering productivity across the organization. 

I guess it shouldn’t come as a surprise that The SailPoint Market Pulse Survey identified that 50% of IT leaders’ time is spent on administrative tasks such as password resets and granting access to resources – talk about time-consuming and expensive!

Read more at – Sailpoint Best Practices for Infusing Identity Governance into your ServiceNow Implementation