The difference between customer and employee IAM

Corporate IT executives have a pretty good idea of what their identity and access management (IAM) systems can handle. They know how many employees are coming into an office everyday, the applications they will access and what authentication techniques they will use. There shouldn’t be a lot of surprise when it comes to the traffic, and since the company pays the employees they pretty much have to jump through whatever authentication hoops the company deems necessary.

But when setting up an IAM system for customers the landscape changes quite a bit, says Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester Research. “The systems involve different technologies and different performance requirements,” Cser said during a Janrain-sponsored webinar, “Customer IAM is fundamentally different from employee IAM.”

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