The New Face of Identity Management Is the Customer

Dave Malcolm is Vice President of Engineering at UnboundID. Through previous executive product positions with Quest Software, Surgient, Motive Communications, and Tivoli Systems, Dave has garnered nearly 25 years of experience leading the development of high technology products targeted to enterprise buyers.

UnboundID: What’s the difference between workforce or employee identity and access management (IAM) and customer identity management systems?

Malcolm: Workforce identity management systems are deployed to reduce security risks by controlling access to applications and also to reduce costs through automating the user provisioning and entitlement processes. Customer identity management systems are deployed to increase revenue by delivering superior customer experiences through the use of customer data. Consumer systems are architected to manage millions or even hundreds of millions of identities whereas workforce systems generally will not scale to those numbers because they were designed to handle, at the most, a couple hundred thousand identities.

Read more at – The New Face of Identity Management Is the Customer