Logistics company makes huge saving by removing the burden of resetting user passwords from the helpdesk

As long as passwords are used, employees will forget them. For many IT support functions, resetting user passwords is a time-consuming and repetitive burden on resources.

Two years ago, at global logistics provider TNT, the burden had become too great. With 32,000 IT users around the world, the company’s IT helpdesks were inundated with password resets requests.

“We were getting a lot of complaints from helpdesk managers about the number of password resets their staff had to do,” recalls Mark Lawley, identity management infrastructure team leader at TNT. “One of our divisions, the Benelux unit, worked out that password resets took up the equivalent of one whole employee’s time.” Read full history here