Tools4ever, a market leader in solutions for Identity & Access Management (IdM), has introduced a new tool for Helpdesk client identification. For most organizations it’s fundamental to ensure that the person calling the Helpdesk is actually who they say they are, when it comes to critical issues such as granting access to shares, e-mail boxes or assigning rights to applications. In practice, though, this is often very time-consuming and to speed things up, identification of the caller is often skipped. With Tools4ever’s Helpdesk Caller ID Verification it’s possible to confirm the caller’s identity over the phone. The software requires Helpdesk staff to fill in random characters from answers to the security questions answered previously by the caller. Looking to review what is doing Tools4Ever? See their new solution for Telephonic Client Identification.