Why Self-Service Password Reset Software Makes Dollars and Sense

According to the Help Desk Institute, the average cost incurred today to service a single call is about $24. By contrast, a self-service query costs about $1. When you consider the volume of routine, simplistic calls your Help Desk receives that could easily be diverted to a self-service interface for resolution, the potential savings are staggering. Where do you start? With self-service password reset software.

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