{"id":2085,"date":"2013-06-24T08:37:46","date_gmt":"2013-06-24T14:37:46","guid":{"rendered":"http:\/\/allidm.com\/blog\/?p=2085"},"modified":"2013-06-24T08:40:40","modified_gmt":"2013-06-24T14:40:40","slug":"why-self-service-password-reset-software-makes-dollars-and-sense","status":"publish","type":"post","link":"https:\/\/allidm.com\/blog\/why-self-service-password-reset-software-makes-dollars-and-sense\/","title":{"rendered":"Why Self-Service Password Reset Software Makes Dollars and Sense"},"content":{"rendered":"<p>According to the Help Desk Institute, the average cost incurred today to service a single call is about $24. By contrast, a self-service query costs about $1. When you consider the volume of routine, simplistic calls your Help Desk receives that could easily be diverted to a self-service interface for resolution, the potential savings are staggering. Where do you start? With self-service password reset software.<\/p>\n<p>See more at:\u00a0 <a title=\"The Lowest Hanging Fruit: Why Self-Service Password Reset Software Makes Dollars and Sense - See more at: http:\/\/blog.avatier.com\/the-lowest-hanging-fruit-why-self-service-password-reset-software-makes-dollars-and-sense\/#sthash.uxcmDc9s.dpuf\" href=\"http:\/\/blog.avatier.com\/the-lowest-hanging-fruit-why-self-service-password-reset-software-makes-dollars-and-sense\/#sthash.uxcmDc9s.dpuf\" target=\"_blank\">Blog Avatier <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to the Help Desk Institute, the average cost incurred today to service a single call is about $24. By contrast, a self-service query costs about $1. When you consider the volume of routine, simplistic calls your Help Desk receives that could easily be diverted to a self-service interface for resolution, the potential savings are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[54,88,6,244,40],"tags":[392,454,1354,630],"class_list":["post-2085","post","type-post","status-publish","format-standard","hentry","category-best-practices","category-identity-space","category-news","category-passwords","category-standards","tag-iam-password","tag-iam-password-management","tag-password-management","tag-password-self-service"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p25vfy-xD","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/2085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/comments?post=2085"}],"version-history":[{"count":3,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/2085\/revisions"}],"predecessor-version":[{"id":2087,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/2085\/revisions\/2087"}],"wp:attachment":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/media?parent=2085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/categories?post=2085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/tags?post=2085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}