{"id":4919,"date":"2016-04-19T13:29:47","date_gmt":"2016-04-19T19:29:47","guid":{"rendered":"http:\/\/allidm.com\/blog\/?p=4919"},"modified":"2016-04-28T17:33:15","modified_gmt":"2016-04-28T23:33:15","slug":"%e2%80%8bwhy-identity-management-will-improve-the-customer-experience","status":"publish","type":"post","link":"https:\/\/allidm.com\/blog\/%e2%80%8bwhy-identity-management-will-improve-the-customer-experience\/","title":{"rendered":"Why identity management will improve the customer experience"},"content":{"rendered":"<h2>Why identity management will improve the customer experience<\/h2>\n<p>We\u2019ve all made those phone calls to our utility providers, insurers or other organizations where we are asked to answer questions that confirm our identity.<\/p>\n<p>Now, most people don\u2019t have a problem with confirming who they are once but having to do it over and over again when transferred to another department inside an organization makes for a pretty ordinary customer experience.<\/p>\n<p>The problem is that without what is known as a \u2018know your customer\u2019 process, it is impossible for an organization to ensure it is talking to the correct person.<\/p>\n<p>Read more at &#8211; <a href=\"http:\/\/www.cio.com.au\/article\/598172\/why-identity-management-will-improve-customer-experience\/\" target=\"_blank\">Why identity management will improve the customer experience<\/a><\/p>\n<p><a href=\"https:\/\/i0.wp.com\/allidm.com\/blog\/wp-content\/uploads\/2015\/11\/Allidm-IdentityAccessManagement.png\"><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"4613\" data-permalink=\"https:\/\/allidm.com\/blog\/logmote-has-launched-its-unified-authentication-single-sign-on-sso-solution-into-the-global-security-market\/allidm-identityaccessmanagement\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/allidm.com\/blog\/wp-content\/uploads\/2015\/11\/Allidm-IdentityAccessManagement.png?fit=10%2C10&amp;ssl=1\" data-orig-size=\"10,10\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Allidm Identity Access Management Post Image\" data-image-description=\"&lt;p&gt;Identity and Access Management Post Image&lt;\/p&gt;\n\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/allidm.com\/blog\/wp-content\/uploads\/2015\/11\/Allidm-IdentityAccessManagement.png?fit=10%2C10&amp;ssl=1\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/allidm.com\/blog\/wp-content\/uploads\/2015\/11\/Allidm-IdentityAccessManagement.png?resize=10%2C10\" alt=\"Allidm Identity Access Management Post Image\" width=\"10\" height=\"10\" class=\"alignnone size-full wp-image-4613\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why identity management will improve the customer experience We\u2019ve all made those phone calls to our utility providers, insurers or other organizations where we are asked to answer questions that confirm our identity. Now, most people don\u2019t have a problem with confirming who they are once but having to do it over and over again [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[88],"tags":[1533,1532],"class_list":["post-4919","post","type-post","status-publish","format-standard","hentry","category-identity-space","tag-iam-customer-experience","tag-iam-user"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p25vfy-1hl","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/4919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/comments?post=4919"}],"version-history":[{"count":2,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/4919\/revisions"}],"predecessor-version":[{"id":4933,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/posts\/4919\/revisions\/4933"}],"wp:attachment":[{"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/media?parent=4919"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/categories?post=4919"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/allidm.com\/blog\/wp-json\/wp\/v2\/tags?post=4919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}