One important role within your Okta deployment is to define your help desk team member and their access. Below screenshot shows you how to setup a Help Desk admin role.
- Create you Help Desk Agent or select any user from your list.
2. Before we apply the additional permissions, login with the user and check their Dashboard. As you can see in the screen below there is not additional menu options in the left.
3. Now with go to your Okta tenant and login as an administrator, click Security > Administrators > Add Administrator button.
4. Select the user you want to grant the admin role and select the checkbox Help Desk Administrator.
5. Select the scope. Click Can administer all users.
6. You will see now the help desk agent as part of the administrators with the roles granted.
7. Login the Okta tenant using the help desk agent credentials.
8. Okta displays additional left tabs granted to the help desk. Like the People and Groups that will allow them help the company employees.
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Gabriel Magarino
Gabriel Magariño is a Security Manager, Identity & Access Management Evangelist. He currently leads multiple deployment teams and specializes in One Identity products, and has recently expanded his repertoire to include IdentityIQ & IdentityNow by Sailpoint, Okta & One Login, CyberArk. Gabriel enjoys exploring other products like OpenIDM, OpenAM by ForgeRock, JumpCloud, and many others sharing technical knowledge on this web site. He has a Computer Science Master degree with additional certifications like ITIL, SCRUM, One Identity Architect,IdentityNow,etc.